Bluegrass Hobbies wants you to be satisfied with the items that you purchase. You may return any NEW and UNOPENED item that you have purchased from us for a full refund, store credit or exchange for another item. You must contact us to recieve a RETURN AUTHORIZATION NUMBER (RMA#) before you can return your item. You can reach us by phone at (270)384-9131 Monday thru Friday 9am til 6pm Central Standard Time or you can email us at todd@bluegrasshobbies.com.
Send returns to:
Bluegrass Hobbies 49 Short Lane Columbia, KY 42728
Warranty
Warranty claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. All warranties are expressed by the manufacturer.
Shipping and Handling
We will ship orders received before Noon CST the same day, Holidays and weekends excluded. USPS will be the method of shipping, delivery confirmation is included. We will be adding UPS as soon as possible.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
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